Return & Refund Policy
Last updated: 2026
All Sales Final
All purchases at City Mercantile are final. We do not offer cash refunds on any items.
Store Credit
We are happy to offer store credit for eligible returns within 30 days of purchase. To be eligible, items must be:
- In original, unused condition
- Accompanied by the original receipt
- Returned within 30 days of the original purchase date
Store credit does not expire and may be used toward any future in-store or online purchase.
Seasonal & Holiday Items
Seasonal and holiday merchandise is final sale and is not eligible for store credit or exchange. This includes but is not limited to Christmas, fall, Easter, and other seasonal décor.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt and we will work to make it right.
Questions?
Give us a call or stop by the store — we're always happy to help.